Organizations are relying more and more on the Internet to interact with their customers. It has become important to not only focus on the quality of interaction, but also the timely response, if necessary, to that interaction. However, as rising infrastructure costs and resource availability issues loom, the difficulty for organizations to set-up and manage their customer support portals has subsequently and dramatically increased. By outsourcing web-based, customer support activities, organizations can ensure round-the-clock, superior service at lower costs which equate to higher, more varied revenue streams. Oceansoft designs, builds and manages email and chat-based customer support solutions that are aligned with the organization’s strategic objectives.